elblogg

Whoever guessed that there would be one or several more posts about my ISP switch. Yeah, you where right.

Yesterday, december 3rd, was the delivery date of our new connection. I was told by NextGenTel that I had to be availiable to let the electrician in. About 1pm I was called by the Relacom engineer, he just wanted to tell me that he was finished mounting the line. And that he was not supposed to do anything inside the apartment. That was in a way a good thing, since I didn’t have to leave work. However it wasn’t all good, because there are about 5 different telephony sockets and two ISDN boxes around the place the line enters the apartment. And I didn’t know which one was the right one.

It turned out all but one of them was dead. So I got the thing working. Now, for a speedtest. I ordered a 20mbit line, the same that I had in the old apartment. There I get a result of actual 20mbit when I use speedtest.net. The NGT line however, gave me right around 5mbit.

Now I’m going to call them to ask what’s up with that. I’m not paying for a 20mbit line that performs like a 5mbit line.

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On a sidenote: My foot is 31.47 centimetres long. A british foot is 30.47 centimetres long, exactly 1 centimetre shorter than mine.

Okay, so I ended up with NextGenTel as my ISP.  I ordered the connection November 18th, hoping that it would be delivered not too long after we move December 15th. Already on November 21st I was contacted by a lady, checking that my order was correct, and asking if there was something else I wanted, like a static IP or reverse DNS. This is impressive. She also asked if I had heard about this VoIP thing, which I found funny, since my title at work is system engineer and voip expert.

Ofcourse she couldn’t know that, so it’s a totally valid question. And NextGenTel probably tries to push their VoIP solution to all their customers. I hope for their own sake that they’ve fixed the QoS since I had NGT VoIP a few years back.

So. The 26th November I received an SMS, telling me that the line would be delivered December 3rd. Thats very good! We’ll even have an overlapping period where we will have internet in both apartments.

Last time we ordered broadband from NGT they waited so long delivering the line that they, in the meantime, had used all the lines in the central, so they couldn’t deliver.

The SMS also stated that they’d sent the router, and it was on the way to me. I should get a new SMS from Posten when they knew when it’d be delivered.

Yesterday I got the SMS from Posten. Then it occurred to me that I didn’t know if the router was sent to the old or the new apartment, since the billing address was the old apartment, and the installation address was the new one.

So, I contacted NGT. They told me that it would be delivered to the billing address. No worries. Then, about 18 hours a delivery guy called me, telling me that he’d be there in a few minutes, and asking me if I was home. I was at home, in the old apartment, so I answered yes.

A few moments later the same guy called me again, claiming that there was no mention of my name on the doorbell. I then asked him what address he was at, and of course, he was at the new apartment.

We agreed that he should just deliver the package at the post office at the old apartment, and so he did. So, yesterday I picked up the router. Now, the problem is to find out which of the about 10 phone sockets in the new apartent that is the right one to connect the ADSL router to.